Returns & Refunds

Return & Refund Policy

We strictly do not offer general returns or refunds. We will only accept a return or process a refund if the merchandise you received is defective or damaged (e.g., torn fabric or manufacturing defect). In the rare case that you receive a damaged item, it must be returned unworn, unwashed, and with the original tags attached.

Please return the damaged goods with a copy of the invoice and clearly mention the details of the damage as the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Refund requests will be processed within 7 working days after receiving the returned products. All returns should be sent to Punjab, Dinga Office#785 opposite masjid jamal e mustafa Dinga Pakistan. For further queries about exchanges and returns, please contact us at urblibaas@gmail.com

Follow these simple steps to return or exchange your damaged item(s):

1. Complete Return Form If you wish to return or exchange any damaged portion of your online order, please complete the Return Form and include it with your return shipment.

To get the Return Form, please contact our support team at urblibaas@gmail.com or call us at 0305-9590127, and our team will provide it to you.

2. Repack Merchandise Please make sure that the item(s) you wish to return, along with the Return Form, are included with your return shipment.

3. Ship to Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department Urb Libaas House #1 opposite Masjid Jamal-e-Mustafa Dinga Pakistan Telephone Support : 0305-9590127 ( 9:00 AM to 6:00 PM Monday - Saturday )